At COOLGADGET.PK, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing your order.
📦 Return Eligibility
You may request a return or exchange if:
- You received a damaged product
- You received the wrong item
- The product is defective upon arrival
To be eligible, the item must be:
- Unused and in original condition
- Returned with original packaging
- Reported within 24–48 hours after delivery
❌ Non-Returnable Items
Returns or exchanges are not accepted for:
- Used or damaged products after use
- Products without original packaging
- Change of mind after order confirmation
- Sale / discounted items (unless defective)
💰 Refund Policy
Refunds are processed only if:
- The ordered product is unavailable
- A replacement cannot be arranged
- The issue is verified by our support team
Approved refunds will be processed within 5–7 working days.
🔁 Exchange Policy
Customers may request an exchange for:
- Wrong product delivered
- Damaged item received
- Manufacturing defect
Exchange delivery timelines may vary depending on product availability and location.
🚚 Shipping Charges
Shipping charges are non-refundable unless the mistake was made by Coolgadget.pk
📩 How to Request a Return or Exchange
To request a return, exchange, or refund, contact our customer support with:
- Order number
- Product images/video
- Brief explanation of the issue
⚠️ Important Note
Coolgadget.pk reserves the right to refuse returns or refunds if the request does not meet our policy conditions.